Refund policy
Refund and return policy - refund within 30 days of purchase; otherwise replacement only up to 1 year.
LumiRed Brush™️ Care & Protection Policy
Every LumiRed Brush™️ is crafted with precision and quality materials. To support your experience, we provide a straightforward protection plan and return option for your peace of mind.
Every LumiRed Brush™️ is crafted with precision and quality materials. To support your experience, we provide a straightforward protection plan and return option for your peace of mind.
1-Year Device Protection
Your LumiRed Brush™️ is protected for one (1) year from the date of purchase against defects in manufacturing or assembly.
If your device does not perform as intended under normal personal use, we will evaluate the issue and, where appropriate, provide a replacement unit or component of comparable or enhanced performance.
What This Protection Includes
Coverage applies to functional issues such as:
• Mechanical or motor-related faults
• Internal electronic or power system failures
• Charging-related malfunctions
• Integrated light system performance issues
What Falls Outside Coverage
This protection plan does not extend to conditions that arise from external factors or normal use over time.
Examples include:
• Surface wear, marks, or cosmetic imperfections
• Damage caused by drops, impact, or improper handling
• Exposure to unsuitable environments (excess moisture, debris, etc.)
• Unauthorized alterations or attempted repairs
• Use outside intended personal-care purposes
• Lack of reasonable maintenance or care
Included Device vs. Accessories
Coverage is limited to the main electronic device.
Items not included:
• Replaceable brush heads
• Travel bag
• Charging Cable
Replacement Approach
If service is required, LumiRed will provide:
• A matching replacement, or
• A comparable upgraded unit if the original is no longer available
Availability of exact color or finish cannot be guaranteed.
30-Day Return Window
We offer a 30-day return period from the date your order is delivered.
If you decide LumiRed is not right for you:
• Items must be returned in good condition
• All original components should be included
• Proof of purchase is required
Once received and inspected, refunds or exchanges will be processed accordingly.
How to Get Support
For assistance, please reach out to our email info@thelumired.com.
Our team will help with:
• Product guidance and troubleshooting
• Return instructions
• Warranty service coordination
Additional Information
This policy is provided in addition to your rights under applicable consumer protection laws, which may vary by location.
If service is required, LumiRed will provide:
• A matching replacement, or
• A comparable upgraded unit if the original is no longer available
Availability of exact color or finish cannot be guaranteed.
30-Day Return Window
We offer a 30-day return period from the date your order is delivered.
If you decide LumiRed is not right for you:
• Items must be returned in good condition
• All original components should be included
• Proof of purchase is required
Once received and inspected, refunds or exchanges will be processed accordingly.
How to Get Support
For assistance, please reach out to our email info@thelumired.com.
Our team will help with:
• Product guidance and troubleshooting
• Return instructions
• Warranty service coordination
Additional Information
This policy is provided in addition to your rights under applicable consumer protection laws, which may vary by location.